Is a deposit required?
Yes. The deposit is $600 per person, of which $200 is a non-refundable cancellation fee. Deposits can be made by check, wire or a major credit card and are applied towards the guest’s total tour cost.
After the deposit, how is the trip balance paid?
The balance of your trip cost is due 90 days before the trip. Balances may be paid by check, wire or credit card. We automatically bill your credit card when the balance is due unless otherwise instructed. If final payment is not received by the due date, UNCOVR reserves the right to cancel your reservation.
After the deposit is made, when will I receive more detailed information?
Upon receipt of full payment, the UNCOVR Tour Program will be emailed to you. It will include the tour itinerary and an outline of pertinent information such as starting and ending times and locations, transfers and a range of other details to best help you prepare for your trip. Of course we are also available to speak in person should you have any questions - our toll free number is 1-213-884-8050.
What if I change my mind and want to discover a different tour destination after reserving a tour?
As long as the change occurs at least 90 days in advance of the tour that is the soonest of the two, UNCOVR will allow you to transfer your deposit without penalty. However, the guest will be charged any cost difference between the tours. Any changes occurring less than 90 days before the tour start date, will be subject to our cancellation policy.
What is UNCOVR’s cancellation policy?
Life happens - we get it! If you must cancel your reservation for any reason, please refer to the schedule below for timing and respective refunds:
91+ days = cancellation fee: $200*
61-90 days = cancellation fee: 50% of your total payment
31-60 days = cancellation fee: 75% of your total payment
30 days or less = cancellation fee: 100% of your total payment
* the non-refundable part of the deposit
Of course we don’t want to see you lose any of your deposit, however, given the unique and highly curated nature of our tours and the very limited space in the boutique resorts we want our guests to experience, we must book accommodations and experiences far in advance, incurring costs long before the tour start date.